FREQUENTLY ASKED QUESTIONS

You can receive savings on the following:

• Eye exam
• Frames
• Lined bifocal lenses
• Progressive lenses
• Standard corrective lenses
• Standard lens enhancements
• Contact lenses (instead of glasses)

When you go to a vision provider within your network, there are value-added features as well:

• Additional lens enhancements¹
• Savings on glasses and sunglasses
• Laser vision correction²

Your actual savings by enrolling in the MetLife Vision Plan will depend on various factors, including plan premiums, number of visits by your family per year and the cost of services rendered. Be sure to review the Schedule of Benefits for your plans specific benefits and other important details.

Whether you choose to see a participating vision care specialist or not, using your vision coverage is simple and convenient.

• Visit www.metlife.com/mybenefits to find an eye doctor who is right for you.
• Review your plan coverage before your appointment.
• At your appointment, tell them you have the MetLife Vision plan. No ID card is necessary.

That is it! MetLife will handle the rest – there are no claim forms to complete when you see a participating vision care specialist.

If you visit an out-of-network office, you will pay in full for the services and eyewear received at the time of your appointment, including taxes. Then you will submit a completed MetLife Vision claim form and itemized receipt to: MetLife Vision; PO Box 997565; Sacramento, CA 95899-7565. You can also submit a claim online through www.metlife.com/mybenefits

No. You can visit any licensed eye care professional. However, your out-of-pocket costs are usually significantly lower when you stay in network.

No, you and your dependents each have the freedom to choose any eye care professional.

Not if you visit a participating location. You do not need to file claims if you stay in-network for care. The office will confirm your eligibility, submit the claim and calculate your out-of-pocket costs, if any, at the time of service.

If you visit an out-of-network office, you will pay in full for the services and eyewear received at the time of your appointment, including taxes. Then you will submit a completed MetLife Vision claim form and itemized receipt to: MetLife Vision; PO Box 385018; Birmingham, AL 95238-5018. You can also submit a claim online through www.metlife.com/mybenefits

Find a Vision Provider by accessing the Directory button on this Page. Or, you can visit www.metlife.com/mybenefits or call 1-855-MET-EYE1 (1-855-638-3931)

Once you are enrolled in the plan, you can also access the new “Find a Vision Provider” feature on MetLife’s Mobile App³. Just search for “MetLife” at the App Store or Google Play to download, then use your MyBenefits log in information to access this feature.